Refund Policy

Because is offering non-tangible, irrevocable goods, we do not issue refunds once the order has been placed and the product has been made available for use. As a customer, you are responsible for understanding this when you purchase a service from our website.

However, we recognize that exceptional circumstances may arise with respect to the nature of the product we supply.

Therefore, we DO honor refund requests for the reasons listed below.


When refunds are possible

Double orders: if you have accidentally bought two identical services instead of two different ones.

Service delivered too late: you paid but did not receive any service within 7 days.


When are refunds not possible

If you have purchased a service but then decided that you do not need it.

After a simultaneous purchase of various services, when the user receives multiple services, uses them and selects a service that best suits his needs, and then request a refund for all services that he no longer needs.

If you started using bandwidth, we can not offer a refund.

If you have no ability to access the service due to an incorrectly specified email address: Please note that we are not responsible for the inability to use a service if you provided an invalid email address during registration. The customer is responsible for entering the correct and functional e-mail address.

If you have no ability to access the service due to hardware or software incompatibility. Before purchasing a service, please make sure that your computer, phone, operating system, web browser, and downloader meet the requirements of modern websites.


How to apply for a refund

Please contact us using the email address you used during the purchase and provide the following information: date of purchase, payment amount, method of payment used and description of the service purchased.


Refunds with cryptocurrencies are calculated based on the current monetary value of the cryptocurrency and not the number of crypto-currency units originally paid.

For every cryptocurrency payment, the customer agrees to the price set by Filerazer at that time.

For a refund in cryptocurrency, the amount to be refunded must at least cover the network transaction fee, otherwise the refund will be rejected.

All refunds are exclusive of transaction fees and other related costs and expenses that may be incurred by the client.

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